Policy

Rewards and Payout Policy

This page explains how rewards move between wallet states, why approval can be delayed, and when a reward may be denied.

Pending

Offer completion was detected and is waiting for provider and risk checks.

Available

Reward is approved and can be used for withdrawal requests.

Held

Funds are reserved for an active withdrawal request or compliance review.

Typical Approval Windows

  • Fast validations

    Within a few minutes for simple events.

  • Standard offers

    Usually within 24 to 72 hours after provider callback.

  • High-value campaigns

    Can require extended verification before approval.

Common Denial Reasons

  • Incomplete offer steps or missing required milestones
  • Duplicate completion attempt for a single-use campaign
  • Offer opened or completed through VPN, proxy, or restricted network
  • Mismatched device or geo requirement from the campaign terms
  • Provider-side fraud or quality-control rejection

Age restriction notice: users must be at least 16 years old to use reward features.